Last updated: August 27, 2026
Custom products are final sale
Each Munzely product is personalized and made specifically for you. Because it cannot be restocked or resold, we do not accept returns or exchanges for change of mind, dissatisfaction with options approved before production, or customer-supplied errors.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact [email protected] within 10 days of delivery. Include your order number and clear photographs showing the item, the issue, and the shipping packaging. We will review the claim and, when approved, provide a replacement at no additional cost. If a replacement is not reasonably available, we may issue a refund to the original payment method.
Please do not return an item or ship it to a fulfillment facility unless we provide written instructions. Unauthorized returns may not be received or credited.
Cancellations and order changes
We begin creating personalized artwork promptly. Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after artwork or production has begun.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit.
Contact
Email [email protected] or write to Munzely, 135 Wyoming Ave, Billings, MT 59101, United States.